Shipping policy
Order Processing
All orders are made to order and typically processed within 2–5 business days before shipping. Once your order has been fulfilled, you’ll receive a confirmation email with tracking information.
Please note that processing times may be longer during holidays or high-volume periods.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the items in your order.
Estimated delivery times (after fulfillment):
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United States: 3–7 business days
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International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.
Shipping Locations
We currently ship to most domestic and international destinations. If your location is unavailable at checkout, please contact us and we’ll be happy to assist.
Tracking Your Order
Once your order ships, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking updates to appear.
Multiple Items
If your order includes multiple items, they may ship separately depending on fulfillment location and availability. You’ll receive tracking information for each shipment.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Questions
If you have any questions about shipping, please contact us at support@bbjenny.com and we’ll be happy to help.